· Formulate and execute the strategy for Phone & Video Banking channel for the Bank, which includes people, technology, process, performance and customer experience management.
· Design innovative ‘voice’, ‘video’ and ‘non-voice’ initiatives to reach out to customers to:
o Assist Bank in digitally onboarding new customers through VKYC/Video banking
o Provide resolution of customers’ grievances/queries as a top most priority
o Enable seamless customer engagement – welcome calls, payment reminders, transaction etc.
o Provide seamless/ branch like experience through video banking, as an alternative and effective channel for customer servicing and problem resolution
o Identify opportunities to generate & convert leads for Ujjivan products/services
· Decide on products/services to be offered through phone banking with a focus to drive profitability and sustainability of the channel
· Ensure compliance with regulatory, audit and risk guidelines for the channel
Manage the end to end operations of the in-bound and out-bound contact center; including selecting, onboarding and managing the vendors (for contact centre technology) on an ongoing basis to drive productivity and operational efficiency
","jobTitle":"National Manager– Phone Banking","jobUpdatedDate":"2024-02-14T06:15:57.893Z","logo":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/ProfilePics/ujjivanbankshenzyn%40gmail.com_Untitled.png","maxannualCTC":"5000000","minannualCTC":"4000000","otherMonetoryBenefits":"","travelRequired":false,"vacancies":"1","maxexperience":14,"minexperience":12,"noticePeriod":"60","jobPostApprovedDate":"2024-02-14T06:15:57.893Z","jobPostingApprovedBy":"ujjivanbankshenzyn@gmail.com"}},"companyData":{"status":true,"message":"Company found","data":{"emailIdVerified":true,"womenCentricPolicies":[],"jobsPosted":["56448343","25279241","81592767"],"promotedJobs":false,"profileStatus":true,"accountStatus":true,"landingPagePublish":true,"testCompany":false,"profileCompletionPercentage":"100%","contractAttachedStatus":false,"permissions":[],"contract":[],"emailId":"ujjivanbankshenzyn@gmail.com","username":"ujjivanbankshenzyn@gmail.com","companyName":"UjjivanBank","logo":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/ProfilePics/ujjivanbankshenzyn%40gmail.com_Untitled.png","coverPhoto":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/Assets/defaultCoverPicture.png","wrongPasswordCount":0,"cookieToken":"","remeberMe":null,"address":" No. 428, Ground Floor, 80 Feet Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095","contactNo":"18002082121","country":"India","countryCode":"+91","gstin":"07AABCU9603R1ZP","industry":"Banking","location":"Bangalore Urban, Karnataka","pincode":"560095","sacorhac":null,"website":"https://www.ujjivansfb.in/","aboutus":"Ujjivan Small Finance Bank (USFB) Limited is among the leading small finance banks in the country. As a mass market bank, it remains committed to serve the unserved and underserved segments through financial and digital inclusion. We are now a one-stop destination for financial services and offer personalised customer experience to our wide customer base. With technology as a key enabler, Ujjivan Small Finance Bank continues to expand its reach and enhance customer experience. The strengthened digital interfaces, across regions and languages has empowered our customers to seek timely and easy access to finance; at all times. This has further enabled the Bank to deepen its customer connect across diverse locations. As a ‘Responsible Bank’ we stay invested in creating a sustainable social impact through community development and financial literacy initiatives.","additionalMaternityBenefits":null,"companyType":"MidSize","culture":"\n\nTo provide financial services to the unserved and underserved customers as responsible mass market bank, focused on building a sustainable tomorrow.\n\nWe have the scale, capability and the commitment to emerge as a best-in-class institution with deeply embedded values and culture, which shape all our actions.\n","employeeStrength":"200","genderDiversity":"30","otherBenefits":null}},"recommendedJobs":[]}