{"jobData":{"status":true,"message":"Job Found ","data":{"contentModerationStatus":false,"jobLocation":["Indore, Madhya Pradesh"],"dniCategory":[],"employementType":["FullTime"],"salaryHide":true,"industries":["Engineering"],"functionalArea":["Engineering"],"languagesKnown":["Hindi","English"],"certificationRequired":[],"skills":["BI tools","Tableau","PowerBI","EazyBI","DOS","Shell","Perl","Written & verbal communication"],"recepientEmailAddress":["swaroop.sm@imprtis.co.in"],"forwardApplication":[],"status":"Active","listofApplicants":[],"selected":[],"offered":[],"rejected":[],"joined":[],"jobPostingApproved":true,"jobPostingCompletionPercent":"100%","testJobPost":false,"_id":"5eda914dc657da3c606b0512","shortListed":[],"educationalDetails":[{"degree":["B.E"],"_id":"5eda920ca832533c6a1fc4c0","qualification":"Graduation","specialization":"IT, Computers"}],"shortlistedProfiles":[],"jobId":48716741,"companyName":"Klera","jobPostedBy":"swaroop.sm@imprtis.co.in","jobPostedDate":"2020-06-05T18:39:09.292Z","__v":0,"companyType":null,"jdVideo":null,"jobDescription":"About the Job:\nThis role is multi-functional in nature with a combination of technical sales and customer support.\nThe technical sales role requires the candidate to be a customer champion and help solve customer’s business problems, using Klera, on an on-going basis. This includes, but is not limited to, (a) understanding all the systems used by the customer (b) helping them onboard systems onto Klera and (c) create value in the form of data-driven insights to enable decision making.\nThe candidate should be able to demonstrate the product with ease and be able to represent Klera in tradeshows. The customer support role requires the candidate to be a product champion and help customer resolve any first and second level product related issues. S/he should also help build a knowledgebase for customers.\nThe candidate should have excellent verbal and written communication skills, must be able to communicate effectively with customers and be ready to work in a 24 x 7 type of work environment.\nRoles and Responsibilities:\n• Prepare powerful use cases and associated data for the use cases\n• Demonstrate use cases to enroll potential customers Own and drive relationships with potential customers from\ndemonstration to converting them into a paid customer.\n• Remain updated on various tools used in the Application Life Cycle Management/SDLC Domains for\no Project Management\no Continuous Integration and delivery o Version Control Systems\no Code Quality\no Collaboration\no Testing\no Customer Service Tickets\n• Help marketing and sales teams to prepare case studies and customer presentations.\n• Conduct webinars\n• Develop expertise in understanding and using new product features\n• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed\nSLAs\n• Escalate to appropriate Product Development personnel for level 3 support.\n• Work with Quality Assurance teams to provide real world customer feedback and identify product bugs\nproactively.\n• Help customers use the product effectively to gain maximum value from the product\n• Provide technical reviews of user documentation, product requirements documents, product videos and other\nfunctional specifications.\n• Assist with knowledge-sharing initiatives as well as product release training and documentation.\nSkills:\n• Experience in using BI tools such as o Tableau\no PowerBI\no EazyBI\n• Scripting over DOS. Shell, Perl etc.\n• Excellent written, verbal communication and presentation skills\n• Strong organizational skills and ability to work independently\n• Willingness to travel and work in US Time zones\n• Direct experience in working with external Enterprise customers","jobTitle":"Senior Technology Sales & Support Engineer","jobUpdatedDate":"2020-06-05T18:42:22.039Z","logo":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/ProfilePics/swaroop.sm%40imprtis.co.in_klera.png","maxannualCTC":"1000000","minannualCTC":"600000","otherMonetoryBenefits":"","travelRequired":true,"vacancies":"1","maxexperience":7,"minexperience":4,"noticePeriod":"30","jobPostingApprovedBy":"swaroop.sm@imprtis.co.in","extractedSkills":["product","customer","skill","case","technical","sale","klera","support","management","effectively","require","demonstrate","provide","excellent","prepare","presentation","quality","potential","champion","write","understand","level","value","verbal","problem","issue","documentation","functional","data","drive","driven","ease","zone","eazybi","enable","enroll","enterprise","environment","expertise","external"],"jobPostApprovedDate":"2020-06-05T18:39:09.292Z","profilesByPartner":[],"discussionThread":[]}},"companyData":{"status":true,"message":"Company found","data":{"emailIdVerified":true,"womenCentricPolicies":[],"jobsPosted":["57707218","39117347","84149765","40986136","48716741"],"promotedJobs":false,"profileStatus":false,"accountStatus":true,"landingPagePublish":true,"testCompany":false,"profileCompletionPercentage":"0%","contractAttachedStatus":false,"permissions":[],"emailId":"swaroop.sm@imprtis.co.in","username":"swaroop.sm@imprtis.co.in","companyName":"Klera","logo":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/ProfilePics/swaroop.sm%40imprtis.co.in_klera.png","coverPhoto":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/Assets/defaultCoverPicture.png","wrongPasswordCount":0,"address":"SEZ Unit-I, 4-B, STP-II, 3rd Floor, Crystal IT Park,Ring Road, ","contactNo":"4082133311","country":null,"gstin":"11AAAAA0000A1Z1","industry":"Information Technology Services","location":"Indore, Madhya Pradesh","pincode":"452001","sacorhac":null,"website":"https://klera.io/","contract":[]}},"recommendedJobs":[{"jobId":39117347,"jobDet":{"element":{"contentModerationStatus":false,"jobLocation":["Indore, Madhya Pradesh"],"dniCategory":[],"employementType":["FullTime"],"salaryHide":true,"industries":["Engineering"],"functionalArea":["Engineering"],"languagesKnown":["English ","Hindi"],"certificationRequired":["NA"],"skills":["Linux / Windows Administrations","LAN technologies ","Desktop Infrastructure","Server Infrastructure","Virtual Machine Infrastructure","DOS","Pearl","Python","Shell Scripting","SNMP","WMI","SysLogs","Monitoring","Nagios","Ticketing and Issue Tracking","Written and Verbal communication"],"recepientEmailAddress":["swaroop.sm@imprtis.co.in"],"forwardApplication":[],"status":"Active","listofApplicants":[],"selected":[],"offered":[],"rejected":[],"joined":[],"jobPostingApproved":true,"jobPostingCompletionPercent":"100%","testJobPost":false,"_id":"5eda8d72a832533c6a1fc4ba","shortListed":[],"educationalDetails":[{"degree":["B.E"],"_id":"5eda8e89a832533c6a1fc4bb","qualification":"Graduation","specialization":"IT, Computers"}],"shortlistedProfiles":[],"jobId":39117347,"companyName":"Klera","jobPostedBy":"swaroop.sm@imprtis.co.in","jobPostedDate":"2020-06-05T18:22:42.946Z","__v":0,"companyType":null,"jdVideo":"","jobDescription":"About the Job:\nYou will be serving as the first point of contact for customers looking for technical assistance over the phone or email (Via service Desk).\nYou will be performing remote troubleshooting through diagnostic techniques, logs analysis and pertinent questions & finding the best solution based on the issue and details acquired from customer.\nYou will work in Shift Structure with customers to resolve any first and second level product related issues reported. Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.\nRoles and Responsibilities:\n• Walk the customer through the problem-solving process.\n• Re-direct unresolved issues to the next level of support personnel.\n• Record events and problems and their resolution in logs to create repository for troubleshooting reference.\n• Use automation for deployments and system upgrades.\n• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed\nSLAs\n• Contribute in creation and reviews of user documentation, product requirements documents, and other\nfunctional specifications.\n• Assist with knowledge-sharing initiatives.\n• Product release, training and documentation for customer.\n• Maintaining and keeping customer database updated.\nSkills:\n• Candidates with experience in following o Linux / Windows Administrations o LAN technologies (Good to have)\nCandidates with certification will be preferred\n• Hands on Experience in deployment and maintaining of product staging Infrastructure including\no Desktops\no Servers\no Virtual Machines\n• Experience in DOS, Pearl, Python and Shell Scripting will be an advantage\n• Experience in performance monitoring using SNMP, WMI, SysLogs\n• Experience in using monitoring tools like Nagios\n• Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)\n• Excellent written, verbal communication and presentation skills\nWe exist to enable our customers in safeguarding, powering & enriching lives\n• Strong organizational skills and ability to work independently.\n• Experience of working with End Users will be advantage.","jobTitle":"Technical Support Engineer","jobUpdatedDate":"2020-06-05T18:27:40.617Z","logo":"https://shenzyn-uploads.s3.ap-south-1.amazonaws.com/ProfilePics/swaroop.sm%40imprtis.co.in_klera.png","maxannualCTC":"800000","minannualCTC":"600000","otherMonetoryBenefits":"","travelRequired":false,"vacancies":"1","maxexperience":5,"minexperience":3,"noticePeriod":"30","jobPostingApprovedBy":"swaroop.sm@imprtis.co.in","extractedSkills":["issue","product","report","problem","customer","skill","log","maintain","solution","deployment","documentation","candidate","troubleshoot","monitoring","resolution","advantage","level","interact","initiative","infrastructure","independently","write","lan","life","linux","functional","look","machine","nagios","ordinate","organizational","pearl","hand","enrich","follow","database","administration","agree","analysis","assist"],"jobPostApprovedDate":"2020-06-05T18:22:42.946Z","profilesByPartner":[],"discussionThread":[]},"matchPct":0.543645441532135}}]}